This month we explore the risks and opportunities shaping Australia’s accommodation and management rights sector. This issue features a Special Report on cyber risk, examining data protection, privacy, insurance and practical steps operators can take to safeguard their businesses. Readers will also find industry perspectives from Taiwan, ARAMA, BCCM and state contributors, alongside legal, finance, strata, motel market and governance columns. Practical features cover fire safety, elevator investment and pool maintenance, while our Profile revisits Maree and Ian Smith four years on, highlighting trust, community and the long game behind enduring management rights success across the industry today.

Cyber risk:

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Protecting your management rights business

Guest records, payment details, access codes and owner information are now as critical to protect as the physical assets in a management rights business. This Special Report examines why accommodation operators are attractive targets for cybercriminals, how phishing attacks are becoming more convincing, and why cyber risk is now a legal, insurance and business continuity issue. With practical advice from industry experts, it offers clear steps operators can take to protect their data, their reputation and their communities.

Being right and being smart can be two different things

In management rights, knowing when to speak up can be just as important as knowing when to stay out of it. Frank Higginson’s Legal Ease column explores the fine line between being technically right and being commercially smart, reminding operators that not every body corporate battle is worth fighting. In a people business where relationships matter and tensions can linger, this practical article asks managers to weigh the real risks before rocking the boat.

Trust, community and the long game:

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Four years on with Maree and Ian Smith

Four years after their first ARAMA TOP Award win, Maree and Ian Smith have grown from respected onsite managers into one of management rights’ standout success stories. But behind the awards, portfolio growth and industry recognition is something far more valuable: trust. From late-night incidents to hidden duck hunts, resident connections and long-term owner relationships, their story reveals why genuine community-building remains at the heart of successful management rights.

PO Box 2652, New Farm, QLD 4005, AUSTRALIA
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